Case Study: Seymour Research achieves 99.9% accuracy and rapid processing of 12,458 CCG patient surveys with Snap Surveys

Seymour Research - Customer Case Study

Seymour Research, a market research specialist and Snap user since 2012, won a CCG Patient Survey that required both online and paper responses. They planned to use Snap Survey Software in-house for the online survey and analysis but needed help processing a large volume of paper questionnaires, so they engaged Snap Surveys for data capture and validation support.

Snap Surveys keyed, validated and verified 12,458 paper questionnaires, achieving 56.4 cases keyed per hour and 99.9% accuracy, and delivered the final data file the day after receiving the last batch. Snap Surveys also managed secure return or destruction of paper forms; the project was completed on time despite receiving more than twice the expected responses, and Seymour Research praised the quality and responsiveness of Snap Surveys’ service.

Seymour Research

Kathy Seymour

Seymour Research