Case Study: Gloucestershire Care Services improves patient feedback and survey reach with Snap Surveys

Gloucestershire Care Services gathers 2,000 monthly survey responses with Snap Surveys

Gloucestershire Care Services NHS Trust required assistance with creating, coordinating, and distributing surveys across all of their services to gather vital patient feedback. They turned to Snap Surveys and its software platform to manage this complex requirement.

Using Snap Surveys software, the trust implemented a multi-format solution including online, mobile, and paper surveys for initiatives like the Friends and Family Test, which alone collects approximately 2,000 responses monthly. The solution from Snap Surveys enabled automated text and email invitations, complex routing, and immediate response viewing. This improved their survey reach, allowed them to gather more feedback, and empowered them to react to and resolve problems more quickly.

Gloucestershire Care Services