Case Study: Gloucestershire Care Services NHS Trust achieves increased patient feedback and faster issue resolution with Snap Surveys

Gloucestershire Care Services - Customer Case Study

Gloucestershire Care Services needed help creating, coordinating and distributing surveys across all of their services. They partnered with Snap Surveys and use Snap Survey software to run the Friends and Family Test, clinical audits, annual surveys and ad hoc questionnaires.

Snap Surveys delivered multi-format surveys (paper, mobile, online), automated text/email invitations tied to patient records, complex routing and email alerts to the Patient Experience Team, and direct data entry for clinical audits. As a result, Gloucestershire Care Services collects about 2,000 Friends and Family Test responses each month (meeting the 15% target), can view responses immediately, broaden survey reach, and respond to and resolve more patient issues.

Gloucestershire Care Services