Case Study: CJM Research simplifies and automates leisure centre reporting with Snap Surveys

CJM Research captures over 25,000 responses with Snap Surveys

CJM Research, a market research consultancy, needed to simplify and automate reporting for their client Edinburgh Leisure's multiple leisure centre surveys. Their challenge was efficiently gathering and reporting on feedback from customer satisfaction surveys, staff surveys, and mystery visits. They turned to Snap Surveys and its software solutions to address this.

Using Snap Surveys' Snap Offline Interviewer and Smart Reports, CJM automated the entire process. The solution captured over 25,000 responses and generated instant, personalized reports for centre managers. This provided quick insights into problems and highlighted areas for improvement. Snap Surveys enabled CJM to provide better value to clients, transforming their service by delivering timely, automated reports instead of time-consuming individually written ones.

CJM Research