Case Study: British Holiday & Home Parks Association improves member satisfaction reporting with Snap Surveys

British Holiday & Home Parks Association serves 2,000 members with Snap Surveys

The British Holiday & Home Parks Association (BH&HPA) sought to provide its 2000 member parks with a customer satisfaction survey tool to help them maintain strong customer relationships. They partnered with Snap Surveys to implement a solution that would be available both online and on paper.

Snap Surveys implemented a feedback system requiring no intervention from the BH&HPA. The solution automatically collated online replies and generated personalized monthly reports for each participating park, which included performance analyses and benchmark comparisons. This allowed parks to instantly receive unfavourable comments and update their surveys as needed, providing them with valuable, continuous insights into their customer satisfaction levels.

British Holiday & Home Parks Association