Case Study: British Holiday & Home Parks Association achieves automated nationwide member satisfaction surveys and monthly personalised reports with Snap Surveys

British Holiday & Home Parks Association - Customer Case Study

The British Holiday & Home Parks Association (BH&HPA), which represents around 2,000 member parks, needed a continuous customer satisfaction survey available both online and on paper with personalised monthly reporting for participating parks. Snap Surveys provided the feedback system to run this nationwide satisfaction survey and support the BH&HPA’s membership offering.

Snap Surveys implemented an automated feedback system that collates online responses, lets parks input paper replies, and emails personalised monthly reports containing park-specific analyses, charts, comment lists and benchmark comparisons (against similar parks and year‑over‑year). The solution requires no BH&HPA intervention, sends instant alerts for unfavourable comments, allows parks to update surveys or opt out when closed, and issues abbreviated reports when responses are low—creating a scalable, report-driven service BH&HPA currently offers for free with potential to monetise.

British Holiday & Home Parks Association