Case Study: Brandon Trust improves feedback collection and accessibility with Snap Surveys

Brandon Trust improves feedback from 1,600 people with Snap Surveys

Brandon Trust, a Bristol-based charity supporting individuals with learning disabilities and autism, faced a challenge with low and skewed feedback response rates due to their reliance on paper surveys. To improve data quality and inclusivity, they turned to Snap Surveys and its Snap XMP software for a better solution.

Snap Surveys implemented a multi-mode approach, allowing the charity to deploy online surveys with embedded videos and phone interviews. The vendor's solution included setting up email alerts for urgent responses and automated data collation to replace manual entry. This enabled Brandon Trust to gather more accurate, real-time feedback, analyze results effectively, and allocate resources to continually improve its services.

Brandon Trust