Case Study: Bournemouth Borough Council improves tenant and resident survey data quality with Snap Surveys

Bournemouth Borough Council mails 2,600 surveys with Snap Surveys

Bournemouth Borough Council regularly surveys its tenants and residents to identify areas for improvement but needed assistance with the volume of paper surveys. The council required help with printing, mailing the questionnaires, and then cleaning and weighting the returned data for analysis, turning to Snap Surveys for support.

Snap Surveys implemented a full solution, which included developing a sampling plan, printing and mailing over 2600 surveys, manually entering the returned data, and applying weighting to ensure it was representative. The result was a set of clean, reliable, and accurate data ready for the council's analysis. A senior officer noted that Snap Surveys' involvement was key to ensuring the entire process ran smoothly.

Bournemouth Borough Council