Case Study: Queensland Security Solutions achieves smarter guard scheduling and invoicing accuracy with Snap Schedule

Scheduling Smarter Gives Security Guard Company Competitive Advantage

Queensland Security Solutions, a large security guard company in Australia, faced significant challenges managing employee schedules and invoicing for its growing workforce of 87 employees across 26 sites. Using Excel spreadsheets became too cumbersome, leading to scheduling errors, inequitable shift分配, employee complaints, and high turnover. The Director, Vendo Vincent, needed a robust solution from a vendor like Snap Schedule to handle accurate record-keeping and complex scheduling for over 3,000 hours of work per week.

Snap Schedule provided the solution with its employee scheduling software, which eliminated double-bookings, evenly allocated shifts, and tracked qualifications. The implementation resulted in equitable shift distribution, a sharp reduction in employee complaints, and streamlined invoicing with detailed timesheets for clients. Vincent stated the software became a competitive advantage, ensuring no client site was ever left unstaffed and providing a stable record-keeping system since 2010.

Queensland Security Solutions

Vendo Vincent

Director