Case Study: FIRM Insurance Brokers achieves reliable email delivery and seamless client communications with SMTP2GO

Insurance Broker Firm - Customer Case Study

FIRM Insurance Brokers, represented by IT and Office Services Manager Carlyle Roberts in Jamaica, faced unreliable outbound email when their previous provider was blacklisted by several domains — a critical problem for an insurance broker that must quickly and reliably communicate claims and policy information. To fix this, they turned to SMTP2GO for a dedicated SMTP/email delivery service.

SMTP2GO provided reliable delivery, intuitive activity reports and an easy onboarding process (Carlyle sent his first test email within five minutes), plus rapid technical support and affordable tiers. As a result, SMTP2GO restored seamless email communication across multiple domains for FIRM Insurance Brokers’ ~45 employees across three branches, eliminating delivery failures and improving operational responsiveness during the pandemic.