Case Study: Melba Support Services streamlines shift rostering with SMSGlobal

Melba Support Services streamlines rostering with SMSGlobal and reaches 98% open rates

Melba Support Services, an Australian disability support organization, faced administrative challenges in coordinating shifts and filling urgent vacancies for its large, diverse workforce of 1800 staff. To address this, they partnered with vendor SMSGlobal to implement an SMS alert system.

SMSGlobal's solution utilized SMS shift alerts and two-way messaging, often deployed via Email-to-SMS, which allowed Melba to contact multiple staff at once. The results included promptly allocating vacant shifts, streamlining administrative roles, and reducing unnecessary phone calls. The immediacy of SMS, with its 98% open rate and 90-second average response time, ensured shifts were filled almost instantly, freeing up staff to reinvest time into other important work.

Melba Support Services