Case Study: BigCommerce enhances customer notifications with SMSGlobal integration

BigCommerce integrates SMSGlobal across 120 countries and US$17 billion in sales

BigCommerce, a leading SaaS eCommerce platform, sought to enhance direct communication with its online retail merchants and their customers. To address this, they integrated with SMSGlobal's SMS gateway service, utilizing its API to provide automated text messaging capabilities directly within the BigCommerce platform.

The solution implemented by SMSGlobal enabled automated SMS notifications for order confirmations, shipping updates, and delivery information, streamlining the customer journey. This integration provided merchants with a flexible and cost-effective tool, requiring no financial commitment beyond paying for sent messages. The result was a more accessible and efficient communication channel that strengthened customer trust through timely updates and opened avenues for two-way feedback.

BigCommerce