Case Study: Equal Adventure improves call handling and team efficiency with smrtPhone

Equal Adventure - Customer Case Study

Equal Adventure, a not-for-profit and charity focused on making outdoor adventure, sport, and active lifestyles more inclusive for disabled people, needed a better way to handle calls, notes, and follow-ups across a team with different communication needs and working styles. Using smrtPhone, they wanted a more efficient system for recording conversations and sharing accurate information with staff members.

With smrtPhone’s call recording and note-taking capabilities, Equal Adventure can pass detailed call records around the team, link calls to opportunities, repairs, training courses, and expeditions, and respond quickly through the Podio community and smrtPhone technical team. The result is greater efficiency, clearer communication, and 100% clarity for funders and clients, while supporting staff to work in the way that suits them best regardless of disability or language preference.

Equal Adventure

Suresh Paul

Equal Adventure