Case Study: Maker Pizza boosts app transactions and customer engagement with Smooth Commerce

How Maker Pizza prevailed during COVID-19

Maker Pizza, a popular Toronto-based pizza restaurant, faced the challenge of adapting its operations to maintain customer and staff safety during the COVID-19 pandemic. They needed to quickly communicate protocol changes, streamline their menu for efficiency, and shift customer engagement to contactless pickup and delivery. To meet this challenge, they utilized the mobile app and Merchant Portal provided by Smooth Commerce.

Using Smooth Commerce's Merchant Portal, Maker Pizza efficiently reduced its menu and used in-app marketing cards to keep customers informed. This flexibility allowed them to adapt quickly to changing circumstances. The solution delivered significant results for Maker Pizza, including a 146% increase in transactions and a 141% rise in purchasing app users from March to September 2020. Smooth Commerce's platform also facilitated a 7% increase in the average transaction size, with 36% of all sales flowing through the mobile app.

Maker Pizza

Shlomo Buchler

Owner