Case Study: Watson LLP achieves 30-40% productivity gains with Smokeball

Watson LLP - Customer Case Study

Watson LLP, a 4‑employee intellectual property and litigation firm founded by Coleman Watson, faced heavy administrative burdens: toggling between multiple files, searching Outlook for client emails, and spending 4–5 hours drafting routine documents. After trying other tools, Watson LLP chose Smokeball for its Outlook integration and document automation to streamline its practice management.

Smokeball consolidated emails, documents and forms by matter, automated document creation (reducing drafting from 4–5 hours to about 10 minutes), and provided mobile access plus rapid remote support from its Client Success Team. As a result, Watson LLP reports a 30–40% overall productivity increase, roughly 10% daily time savings from email integration, a paperless workflow and the ability to open 100+ matters in 2016.

Watson LLP

Coleman Watson

Watson LLP