Case Study: Tracey Wood & Associates boosts staff retention and grows caseload with Smokeball

Tracey Wood & Associates grows staff 30% with Smokeball

Tracey Wood & Associates, a criminal defense firm in Madison, Wisconsin, faced significant inefficiency and high staff turnover. Their previous system of paper files and Excel spreadsheets could not keep pace with their high-volume caseload, leading to disorganization and repetitive administrative tasks that drained staff time. This disarray caused legal assistants to leave frequently, requiring tedious training every eight months.

By implementing Smokeball's legal practice management software, specifically its document automation, Office365 integration, and e-filing capabilities, the firm streamlined its operations. Smokeball empowered staff to work accurately and meet deadlines, while its workflows made training new assistants quick and effective. As a result, the firm eliminated staff turnover, grew its team by 30%, and increased its case load by 20%, allowing them to focus more on helping their clients.

Tracey Wood & Associates