Case Study: Stecklein & Rapp achieves 20% productivity gain and increased profitability with Smokeball

Stecklein & Rapp - Customer Case Study

Stecklein & Rapp, a Kansas City consumer credit law firm of five employees, struggled for two years to find software that could manage their growing client base and eliminate repetitive, error-prone processes. After evaluating multiple options they adopted Smokeball’s practice management platform, bringing on board Smokeball’s onboarding and Client Success Trainer to migrate cases, forms, and contacts and customize the system for their consumer protection work.

Using Smokeball’s automated forms (6,000+ templates), Activity Intelligence and workflow tools, Stecklein & Rapp streamlined document assembly, tracked case progress, and better captured billable time—boosting productivity by 20% year-over-year and reducing errors. Stecklein & Rapp report significant profitability gains and the ability to take on more complex cases within months of implementing Smokeball.

Stecklein & Rapp

Michael Rapp

Stecklein & Rapp