Case Study: Marker & Crannell achieves faster results and improved client experience with Smokeball

Marker & Crannell - Customer Case Study

Marker & Crannell, a four-attorney personal injury firm in Chicago, needed a practice/case management solution to support high-quality, consistent client service as they grew. They selected Smokeball’s case management software to close gaps in file handling, client communication, and workflow so the team could focus on delivering better client care.

Smokeball implemented centralized document access, workflow automation, and mobile file retrieval so attorneys and staff can pick up exactly where they left off and respond quickly to clients and insurers. As a result, Marker & Crannell report quicker case movement, more customized client treatment, easier information retrieval, and an increased capacity to accept new clients thanks to Smokeball.

Marker & Crannell

Jonathan Crannell

Marker & Crannell