Case Study: Pillsbury Law Firm achieves a paperless, remote-ready practice and huge administrative time savings with Smokeball

Pillsbury Law Firm - Customer Case Study

Pillsbury Law Firm, a two-person civil litigation practice in Greenville, SC, faced a paper-heavy workflow with physical files stored offsite, a local server, and manual timekeeping that made document retrieval and billing cumbersome. They selected Smokeball’s cloud-based legal practice management software to modernize their operations and move away from paper and server-based systems.

Smokeball centralized documents and workflows—providing mobile access, Activity Intelligence and AutoTime to automatically track work, and Leads Management for client follow-up—so billing became a quick review rather than manual entry. The firm cut document retrieval from hours to about 30 minutes, eliminated manual billable time entries, gained remote flexibility, saved significant administrative time, and increased incoming revenue thanks to Smokeball.

Pillsbury Law Firm

Tiffany Davenport

Paralegal