Case Study: Ramos & Santiago, P.C. achieves digital transformation and increased profitability with Smokeball

A general practice firm transforms from paper-bound to digital powerhouse

Ramos & Santiago, P.C., a five‑person general practice in Middletown, NY, was overwhelmed by a growing variety of case types and a largely paper‑based workflow that limited remote work, visibility, and productivity. The firm selected Smokeball practice management software to centralize matters, communications, and documents and to bring organization and transparency to their day‑to‑day operations.

Smokeball’s Outlook and Word integrations, document automation, InfoTrack e‑filing, automatic time tracking, workflows, and reporting streamlined client and internal communication, reduced document creation time by 20–30 minutes each (adding up to hours saved per week), enabled accurate hourly billing, and revealed case profitability through Firms Insights. As a result, Smokeball helped Ramos & Santiago take on more cases, improve pricing and revenue, simplify onboarding, and implement performance‑based bonuses for support staff.

Ramos & Santiago

Christina Santiago

Attorney