Case Study: Buzgon Davis Law Office achieves 0% staff turnover and streamlined operations with Smokeball

Smokeball reduces staff turnover and transforms a regional Pennsylvania law firm

Buzgon Davis Law Office, a 26-person general practice in Lebanon, PA, faced disjointed processes, scattered client files, declining client satisfaction and a 35% staff turnover rate. Office Manager Stephanie Kratzer chose Smokeball as their legal practice management solution to replace messy, paper-based workflows and outdated software.

Smokeball consolidated documents, introduced user-friendly document libraries, collaboration tools and its AutoTime automatic time-tracking, streamlining workflows and improving billing accuracy. As a result, Buzgon Davis reports happier clients and staff, regained competitive edge, clearer profitability insights, and a drop in staff turnover from 35% to 0% after implementing Smokeball.

Buzgon Davis Law Office

Stephanie Kratzer

Office Manager