Case Study: Klose & Associates achieves streamlined email management and effortless billing with Smokeball

A solo practitioner excels with Smokeball as an integral part of his firm

Klose and Associates, a solo general-practice firm serving New York City and the suburbs, faced an onslaught of email (300+ messages daily) and a complex, manual billing process. To streamline operations, Peter Klose adopted Smokeball, using its email management, Document Automation, and Smokeball Billing/Activity Intelligence tools.

With Smokeball, Klose and Associates now saves every email to the matter file from Outlook, auto-populates documents in clicks, and automatically records time via Activity Intelligence. The results: organized handling of 300+ daily emails, elimination of fee disputes, recovery of previously unbilled time, higher flat fees, and increased profitability—so much so that Peter no longer requires a legal assistant.

Klose and Associates

Peter Klose

Solo Practitioner