Case Study: The Wilson PC balances call quality and volume with Smith.ai

The Wilson PC handles 24/7 calls with Smith.ai and 500+ trained receptionists

The Wilson PC, a personal injury law firm, faced a challenge in balancing the quantity of incoming calls with the quality of their client interactions. They struggled to find an answering service that could handle their high call volume outside business hours without compromising professionalism, leading to missed leads. This prompted them to seek a solution from Smith.ai.

Smith.ai implemented its virtual receptionist service, which provides 24/7 call answering with consistent professionalism. The solution integrated with the firm's Filevine case management software to automate intake and update records instantly. As a result, The Wilson PC gained a competitive advantage, captured more qualified leads, and achieved peace of mind knowing all calls were being handled well and clients were being taken care of.

The Wilson PC