Case Study: The Legacy Law Firm accelerates growth and saves time with Smith.ai virtual receptionists

The Legacy Law Firm handles 25M+ calls with Smith.ai

The Legacy Law Firm, a small law firm in Florida specializing in elder law, faced the challenge of managing client communications efficiently while wanting a more hands-off approach. Seeking better reliability, attorney Christine Schafer turned to Smith.ai for its virtual receptionist service to handle calls and appointments.

Smith.ai implemented its 24/7 virtual receptionist service to answer and make calls, schedule appointments, and block spam. This solution saved the firm significant time, accelerated business growth, and provided a stellar client experience. One measurable impact was the retention of a client due to a receptionist's exceptional assistance after a mistake, which directly contributed to the firm's professional image and client satisfaction.

The Legacy Law Firm