Smith.ai
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Case Study: The Legacy Law Firm achieves faster growth and better client engagement with Smith.ai
A Smith.ai Case Study
The Legacy Law Firm - Customer Case Study
The Legacy Law Firm, a Florida-based elder law, probate, and estate planning practice, wanted a more reliable and “hands-off” way to manage inbound calls, outbound calls, and appointment scheduling without interrupting billable work. The firm turned to Smith.ai’s 24/7 virtual receptionist and call answering service to help handle client communication more efficiently.
Smith.ai provided live receptionists to answer calls, block spam, schedule consultations, confirm appointments, and follow up with leads and clients, giving the firm more time to focus on legal work. Christine Schafer said the service saved significant time, improved professionalism, and even helped rescue a client interaction when an address was outdated, showing the value of Smith.ai’s personalized support and reliable coverage.
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The Legacy Law Firm
Christine Schafer
The Legacy Law Firm