Case Study: Specialized ECU Repair boosts lead capture and pays for annual service in a week with Smith.ai Live Chat

Specialized ECU Repair - Customer Case Study

Specialized ECU Repair, a Southern Florida-based automotive shop specializing in European Engine Control Units, needed a better way to handle customer inquiries while staying focused on repairs. After already using Smith.ai’s virtual receptionist service, the team faced the challenge of balancing hands-on work with fast response times for incoming leads.

Smith.ai’s Live Chat service gave Specialized ECU Repair 24/7 website chat and SMS lead capture with live agents and AI support, helping them respond faster and qualify inquiries without interrupting shop work. In the first week, the business generated 20 new leads, sold 3 products worth $1,000 each, and said the revenue paid for a full year of service, showing a strong immediate return from Smith.ai.

Specialized ECU Repair

Jorge Morales

Specialized ECU Repair