Case Study: Sibus Law Group improves call handling and client intake with Smith.ai

Sibus Law Group cuts client wait time to 1–2 days with Smith.ai

Sibus Law Group, a family law firm, was using a virtual receptionist service but faced a challenge with their previous provider, which did not offer the detailed call summaries they needed. They sought a new service from Smith.ai that would provide better quality and more detailed information without sacrificing affordability.

Smith.ai implemented its 24/7 virtual receptionist service, which provided detailed call summaries and allowed the firm to update its Google Business profile to reflect its new around-the-clock availability. This resulted in an immediate increase in new leads. The solution made the firm significantly more efficient, as staff could quickly act on the detailed information from calls, often scheduling client meetings within a day or two instead of the previous longer wait times.

Sibus Law Group, APC