Case Study: Promoboxx increases customer activations with Smith.ai

Promoboxx boosts customer activations with Smith.ai

Promoboxx, a subscription-based SaaS company, faced low new customer activation rates. Their small support team struggled to scale personalized outreach via email and manual calls. To address this challenge, they turned to Smith.ai and implemented its Outreach Campaigns service.

Smith.ai's solution used professionally trained agents to make outbound calls to new customers, confirming data and offering sign-up support. This scalable approach, supplemented with text and email follow-ups, allowed Promoboxx to maintain personal connections without sacrificing growth. As a result of working with Smith.ai, Promoboxx successfully increased its customer adoption rates.

Promoboxx