Case Study: Persevus boosts recruiting efficiency with Smith.ai virtual receptionists

Persevus - Customer Case Study

Persevus, a recruitment firm in Omaha, Nebraska, needed a better way to manage growing call volume, candidate scheduling, and admin work without adding headcount. To help, the company turned to Smith.ai’s virtual receptionist services, including 24/7 call answering and related intake support.

Smith.ai implemented live agent call handling with AI-driven workflows, email summaries, warm transfers, appointment booking, lead screening, and deeper integrations that fed messages directly into Persevus’ systems. The result was improved responsiveness, expanded placing capacity, fewer cancellations and no-shows, stronger client and candidate qualification, and higher productivity, while allowing Persevus to keep scaling without increasing staff.

Persevus

Alex Mcfarland

Persevus