Case Study: Nyman IP creates stronger first impressions with Smith.ai

Nyman IP - Customer Case Study

Nyman IP, a Chicago-based intellectual property law firm, needed to create more positive first impressions with prospects by ensuring their first phone call was answered professionally. Their challenge was that missed calls or generic voicemails undermined their brand identity of being accessible and client-focused. They turned to the vendor Smith.ai for its live receptionist and 24/7 phone answering service.

Smith.ai implemented a solution where its friendly, professional receptionists answered all inbound calls, providing warm greetings and quick answers. This ensured a smooth, on-brand experience from the very first interaction. The results included a consistent and positive first impression for all callers, reinforcing that the firm is caring and well-organized. Smith.ai successfully handled the front-line communications, allowing the firm to maintain its commitment to clarity and quality from the first point of contact.

Nyman IP

Scott Nyman

Nyman IP