Case Study: Nyman IP improves first-call impressions with Smith.ai

Nyman IP answers every call 24/7 with Smith.ai

Nyman IP, a Chicago-based intellectual property firm, needed to ensure every inbound call created a positive and professional first impression that reflected its accessible brand. To solve this challenge, they turned to the vendor Smith.ai for its 24/7 virtual receptionist service.

Smith.ai implemented a solution where its friendly, professional receptionists answered all calls promptly and screened and qualified callers in a manner consistent with the firm's voice. This provided a smooth, on-brand experience that assured clients the firm cared about them from the very first interaction. Thanks to Smith.ai, Nyman IP achieved greater brand consistency and was able to signal to clients that the firm runs a tight ship.

Nyman IP