Case Study: Native Physical Therapy achieves 100% booking rate with Smith.ai AI Receptionist

Native Physical Therapy achieves 100% booking rate with Smith.ai

Native Physical Therapy, a solo physical therapy practice in Maryland, faced the challenge of missing critical patient calls while the founder was in one-on-one treatment sessions. This led to awkward follow-ups and potential lost clients. To solve this, they implemented the AI Receptionist service from Smith.ai to capture every lead.

Smith.ai's solution provided 24/7 phone answering with natural, empathetic call handling that qualified leads and captured their deeper goals. The results were immediate, with the practice achieving a 100% booking rate from leads who engaged with the AI Receptionist. Smith.ai also provided proactive support and generated significant cost savings, allowing the founder to reinvest in his business.

Native Physical Therapy