Case Study: MyPerfectColor achieves faster lead response and 24/7 call coverage with Smith.ai

MyPerfectColor handles 25M+ calls with Smith.ai

MyPerfectColor, a leading supplier of precision paint color matching solutions, faced the challenge of being unable to answer all customer calls during their busiest hours. They needed a reliable and cost-effective way to provide outstanding support to new and existing customers. To solve this, they turned to the virtual receptionist service from Smith.ai.

Smith.ai implemented a solution where their professional receptionists answer MyPerfectColor's overflow and after-hours calls. The receptionists collect important customer information, take thorough messages, and escalate high-priority issues, with all details passed instantly into the company's support queue. This provided excellent front-line responsiveness at a fraction of the cost of a full-time employee, allowing MyPerfectColor's internal team to focus on executing their core business and improving their customer service coverage.

MyPerfectColor