Case Study: Kimbrough Legal streamlines client intake and saves time with Smith.ai

Kimbrough Legal saves time with Smith.ai's 24/7 receptionists and 25M+ calls handled

Kimbrough Legal, a solo law firm specializing in criminal defense and family law, faced the challenge of managing its client intake process while balancing revenue-producing work. The firm needed a higher quality service to capture and nurture new leads without missing calls. To address this, they turned to Smith.ai for its virtual receptionist and intake services.

Smith.ai implemented its 24/7 virtual receptionist service to handle overflow calls, conduct new client intake, and collect payments. This solution provided Kimbrough Legal with a more efficient process, saving them time and money by outsourcing call handling. The firm achieved peace of mind, increased productivity, and the ability to focus on revenue-generating work, with Tycha Kimbrough noting they never miss a call thanks to Smith.ai.

Kimbrough Legal