Case Study: Kimbrough Legal improves client intake and never misses a call with Smith.ai

Kimbrough Legal - Customer Case Study

Kimbrough Legal, a Texas-based solo law firm focused on criminal defense and family law, needed a better way to manage new client intake and handle incoming calls without missing leads. The firm turned to Smith.ai and its 24/7 virtual receptionist service to support overflow calls, intake, and payment collection.

With Smith.ai, Kimbrough Legal outsourced call handling and client intake to receptionists who answer calls around the clock, complete intake forms, and collect payments. The firm reported improved customer service, more efficient intake, and greater productivity, with Tycha Kimbrough noting that they never miss a call and that Smith.ai saves the firm money by replacing the need for a full-time employee in that role.

Kimbrough Legal

Tycha Kimbrough

Kimbrough Legal