Case Study: Idaho Beef takes on more orders with Smith.ai live agents

Idaho Beef - Customer Case Study

Idaho Beef, an Orofino, Idaho bulk beef business, needed help handling incoming sales orders and customer questions without hiring a full-time customer service team. To stay responsive while keeping costs down, the company turned to Smith.ai for additional phone support and live answering.

Smith.ai trained its virtual receptionists on Idaho Beef’s basic information and procedures so they could answer calls, take orders, handle simple questions, and transfer more complex issues to the in-house representative when needed. The result was 24/7 phone coverage, polite and professional customer interactions, instant call summaries, and better support for the business as it processed more orders and stayed on top of demand.

Idaho Beef

Pat Richardson

Idaho Beef