Case Study: Hausen Law turns overflow and after-hours calls into consultations with Smith.ai

Hausen Law turns overflow calls into consultations with Smith.ai and 24/7 coverage

Hausen Law, a consumer bankruptcy firm, faced the challenge of missing new client leads because its in-house team struggled to handle overflow and after-hours calls. To stop missing these crucial opportunities, the firm turned to the vendor Smith.ai and its Virtual Receptionist service.

Smith.ai implemented a solution where its receptionists professionally answer all calls, screen and qualify leads, and book consultations by precisely following the firm's custom intake workflow. This ensured every interaction reflected Hausen Law's standard of care. As a result, Smith.ai successfully transformed after-hours and overflow calls into booked appointments, allowing the firm's internal team to focus on serving existing clients while reliably capturing new ones.

Hausen Law