Case Study: Haskins & Co. qualifies leads and routes inquiries with Smith.ai

Haskins & Co - Customer Case Study

Haskins & Co., a law firm marketing agency in Greenville, South Carolina, needed a better way to handle inbound inquiries and protect its team’s time while still giving prospects fast, professional responses. As the business grew to support more than 100 law firms, David Haskins needed a dependable gatekeeper for calls and chats, and turned to Smith.ai for help.

Smith.ai provided 24/7 lead screening and routing through virtual receptionists and live chat, with warm transfers, spam blocking, appointment booking, and instant email summaries, plus SMS, Slack, and Teams notifications. The solution helped Haskins & Co. qualify leads by content and priority, save time, and avoid missed opportunities; David said Smith.ai is “a must-have” for clients who could lose thousands of dollars from a single missed call.

Haskins & Co