Case Study: Express Legal Funding achieves 6X business growth with Smith.ai

Express Legal Funding - Customer Case Study

Express Legal Funding, a legal financing company in McAllen, Texas, needed a faster and more reliable way to respond to leads and manage growth without adding too much overhead. They turned to Smith.ai for outsourced receptionist support, including outbound calls, inbound call answering, live website chat, and appointment booking.

Smith.ai implemented 24/7 call answering, website chat, outbound lead follow-up, and detailed intake forms that helped Express Legal Funding qualify leads more effectively and avoid costly mistakes. The results were significant: the company more than tripled the number of law firms whose clients received funding, and its total funding and loans in the second half of 2021 were six times higher than in the same period in 2020.

Express Legal Funding

Aaron R. Winston

Strategy Director