Case Study: Evolve Family Law achieves 24/7 call coverage and higher client conversions with Smith.ai

Evolve Family Law gets 24/7 call coverage with Smith.ai

Evolve Family Law, a family law firm in Saskatoon, faced the challenge of managing incoming calls efficiently. Their in-house receptionist was underutilized during the day while calls after hours went unanswered, creating a gap in client service. To reallocate staff to more specialized tasks and provide 24/7 support, they turned to Smith.ai for its virtual receptionist and phone answering services.

By implementing Smith.ai, Evolve Family Law gained 24/7 call coverage, ensuring no call from a client or lead was missed. The solution allowed them to pivot their existing receptionist to a more valuable internal role while providing a professional first point of contact at all hours. Smith.ai's highly customizable service and professional receptionists enhanced the client experience and positioned the firm as more accessible than its competitors, contributing to its growth and operational efficiency.

Evolve Family Law