Case Study: Evolve Family Law achieves 24/7 call coverage with Smith.ai

Evolve Family Law - Customer Case Study

Evolve Family Law, a family law firm in Saskatoon, Canada, needed a better way to handle calls while keeping in-house staff focused on more specialized work. The firm had missed calls after hours and during busy periods, and its receptionist wasn’t fully utilized throughout the day, so it turned to Smith.ai for virtual receptionist and answering services.

Smith.ai provided 24/7 phone coverage, overflow and after-hours answering, appointment booking, spam blocking, and customized call handling, while also supporting call instructions and outbound follow-up options. The result was fewer missed calls, better client accessibility, and more productive use of staff time as the receptionist was reassigned to paperless-office tasks like scanning, organizing documents, and improving internal systems.

Evolve Family Law

Beau Atkins

Chief Executive Officer