Case Study: CMIT Solutions of Downtown Chicago achieves 24/7 call answering and peace of mind with Smith.ai

CMIT Solutions - Chicago Downtown captures 24/7 calls with Smith.ai and 25M+ handled calls

CMIT Solutions - Chicago Downtown, a managed IT service provider, faced the challenge of balancing growth with the need to answer all incoming calls promptly. Owner Jeremy Treister found that answering the phone was taking up too much of his and his team's time, creating anxiety and potentially limiting new business. To address this, they turned to the vendor Smith.ai for its 24/7 virtual receptionist service.

The solution from Smith.ai provided seamless call answering, appointment booking, and warm transfers. This allowed the business to capture all new business opportunities around the clock. The result was significant peace of mind for the owner, who described Smith.ai as an integral part of his inbound sales team that helped convert callers into clients without anyone questioning the use of the service.

CMIT Solutions - Chicago Downtown