Case Study: CMIT Solutions of Downtown Chicago achieves 24/7 call answering and peace of mind with Smith.ai

CMIT Downtown Chicago - Customer Case Study

CMIT Downtown Chicago, a managed IT services provider, needed a better way to handle a growing volume of inbound calls while still serving existing clients. Jeremy Treister and his small team were spending too much time trying to answer the phone, and they wanted a solution that would help them capture new business without disrupting daily operations.

Smith.ai provided 24/7 call answering with appointment booking, warm transfers, SMS/Slack/Teams notifications, and spam blocking. The service became a seamless extension of the team, helped CMIT Downtown Chicago respond professionally to every call, and gave Jeremy peace of mind that no opportunities were missed while freeing up time to focus on running and growing the business.

CMIT Downtown Chicago

Jeremy Treister

Owner