Case Study: Close to the Earth IT Services achieves business continuity and growth with Smith.ai

Close to the Earth IT Services - Customer Case Study

Close to the Earth IT Services, an Apple-certified IT service provider based in Malibu, California, faced a major challenge after the Woolsey fire disrupted its operations and threatened the business with closure. The company needed a way to keep answering client calls and supporting customers while its founder, Sara Gepp, focused on critical work.

Smith.ai provided 24/7 phone answering and live website chat, along with warm transfers, SMS/Slack/Teams notifications, and instant call summaries. With Smith.ai handling communications, Close to the Earth IT Services was able to stay open, improve client experience, and grow beyond California into multiple states, while appearing like a larger organization and gaining the credibility and responsiveness it needed.

Close to the Earth IT Services

Sara Gepp

Close to the Earth IT Services