Case Study: Chestnut Hill Legal achieves 50% lead-to-client conversion with Smith.ai

Chestnut Hill Legal - Customer Case Study

Chestnut Hill Legal, a solo law firm in Philadelphia led by attorney Louis DiLello, struggled to balance existing client work with the need to answer new leads quickly. As a one-person practice, the firm needed help with incoming calls, intake, and scheduling, and turned to Smith.ai for virtual receptionist support.

Smith.ai provided 24/7 call answering, lead qualification, appointment booking, spam blocking, and instant email summaries, allowing Louis to stay focused on client work while Smith.ai handled the first point of contact with prospects. The result was greater efficiency and growth for Chestnut Hill Legal, with Louis reporting that his lead-to-client conversion rate rose to about 50% thanks to Smith.ai.