Case Study: Buchanan Law Firm increases billable hours with Smith.ai

Buchanan Law Firm - Customer Case Study

Buchanan Law Firm, a personal injury practice, was struggling with an inefficient answering service that had limited availability and poor integration capabilities. This led to potential lost revenue and a frustrating intake process for potential clients. Seeking to improve workflows and recapture time, firm owner Deena Buchanan turned to the virtual receptionist services from Smith.ai.

Smith.ai implemented a 24/7 live call answering and intake solution that integrated seamlessly with the firm's CRM. This ensured no call went unanswered and streamlined the new client intake process. As a result, Buchanan Law Firm was able to offload administrative tasks, allowing them to focus significantly more time on billable work. Deena Buchanan found Smith.ai to be a far superior solution that enhanced the client experience for her growing firm.

Buchanan Law Firm

Deena Buchanan

Buchanan Law Firm