Case Study: Buchanan Law Firm increases billable hours with Smith.ai

Buchanan Law Firm boosts 24/7 intake with Smith.ai

Buchanan Law Firm, a personal injury firm, was facing a challenge with its previous answering service, which was inefficient at handling client intake and had limited availability. This was causing potential lost revenue and workflow frustrations for attorney Deena Buchanan. Seeking to improve her process, she switched to Smith.ai for its virtual receptionist and call answering services.

Smith.ai implemented a solution using live agents to handle calls and leads in real-time, providing 24/7 service. This streamlined the firm's intake process, allowing the team to focus more time on billable work. The results included a superior client experience and the peace of mind that no call would go unanswered. Smith.ai's service proved to be a far superior solution for the growing law firm's needs.

Buchanan Law Firm