Case Study: Breslow Home Design Center stops missing calls and captures more leads with Smith.ai

Breslow Home Design Center stops missed calls with Smith.ai’s 24/7 coverage

Breslow Home Design Center, a third-generation family business, was struggling to handle seasonal overflow and after-hours calls without sacrificing the quality of its customer service. The company needed a solution to ensure no potential sale was missed, but adding full-time staff was not a viable option due to the variable call volume. They turned to Smith.ai for its virtual receptionist services.

Smith.ai implemented a 24/7 phone answering service to handle calls. Its receptionists gather detailed intake information tailored to Breslow's workflows and forward high-value leads to the appropriate team member. As a result, Breslow ensures every caller reaches a live person, capturing all potential sales without compromising its legacy of personal service and extending its reputation for customer care to every inbound call.

Breslow Home Design Center