Case Study: Breslow Home Design Center stops missing calls and captures more leads with Smith.ai

Breslow Home Design Center - Customer Case Study

Breslow Home Design Center, a third-generation family business, was struggling to handle high volumes of seasonal phone calls, leading to missed sales opportunities. They needed a solution to manage overflow and after-hours calls without hiring additional full-time staff. They turned to the vendor Smith.ai for their professional call answering service.

Smith.ai implemented a 24/7 live receptionist service to ensure no call went unanswered. Their team handled calls with great attention to detail, taking complete messages and forwarding them for prompt response. This allowed Breslow's own team to stay focused while ensuring every caller was attended to, preserving their reputation for exceptional customer service without adding headcount.

Breslow Home Design Center

Thomas Aquilino

Breslow Home Design Center