Case Study: BenGlassLaw converts more leads after hours with Smith.ai

BenGlassLaw stops losing $18,000-$20,000 leads after hours with Smith.ai

BenGlassLaw, a personal injury and disability law firm, was losing valuable leads and potential clients when calls went unanswered after business hours. These missed opportunities, estimated at up to $20,000 per caller, occurred because callers would simply move on to another firm upon reaching a voicemail. To stop losing these leads, the firm turned to Smith.ai for its 24/7 live virtual receptionist service.

Smith.ai implemented a solution using its trained receptionists to answer every call after hours, providing a personable and professional first impression. The agents screened leads, conducted intake, and booked consultations using calendar integrations, creating a smooth transition for potential clients. This allowed BenGlassLaw to convert more leads into appointments, stop missing out on cases, and gave the firm's principal peace of mind and more time to focus on other business goals.

BenGlassLaw